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AI customer service
AI customer service: AI drafts, your team approves
AI reads each message and drafts a reply; your team approves it. You set the rules, and special cases go to a person. Our own car rental company, Drifty, runs this every day.
Book a free consultationCommon problems
- The same questions answered dozens of times a day
- Evening and weekend messages wait until morning
- Important email gets buried under routine messages
What we build
Inbox
- Email and customer messages in one place
- Sorted by rules you set
Draft and approve
- AI drafts the reply
- Staff review, edit and send from Slack
Special cases
- Claims and complaints go to the right person
- AI gathers the details first
Works with
- Slack
Related work
Questions
Will the AI send something wrong?
Replies go out only after a person approves them. You can allow auto-send for specific kinds of questions.
Do we need to change our email or tools?
No. It connects to the inbox and tools you already use.
Is this only for big companies?
Our own rental company is small too. You can start with one inbox and expand if it works for you.
Other services
Tell us about your setup
A free consultation to map your process and priorities.